Frequently asked questions
How Flirt works, how buying happens, and how we keep things safe, honest and discreet.
What we guarantee
- Body-safe only. Every product passes our five-point Flirt Filter — non-porous, properly cleanable materials, no exceptions.
- Honest, never hype. Real “what we love / worth knowing” notes — we’ll happily talk you out of something you don’t need.
- Checked & current. We confirm products are genuinely available before we list them, and review the edit regularly.
- We’ll help you get help. If you ever hit a snag with a purchase, we’ll point you to the right Lovehoney support and stay in your corner.
What’s outside our control: Lovehoney handles payment, delivery and returns under their own policies — but we’ll always help you reach them.
Not quite. Flirt is a curated guide, not a checkout. We hand-pick a small edit of body-safe products and link you to buy them at Lovehoney, our retail partner. You complete your purchase securely on Lovehoney’s own site.
Lovehoney is one of the world’s largest and most reputable sexual-wellness retailers, with a dedicated Australian store. They handle the sales, payment, shipping and customer support; we handle the curation and the honest guidance.
No — never. You pay exactly the same Lovehoney price you’d pay going direct. We earn a small commission from Lovehoney at no extra cost to you, and that’s what keeps Flirt running.
Through affiliate commission. When you buy via our links, Lovehoney pays us a small percentage of the sale. It doesn’t change your price, and — importantly — it doesn’t change what we recommend.
Yes — and we’ve built the entire brand around earning that trust. Every product must pass our five-point Flirt Filter, we give honest pros and cons on each one, and we’d genuinely rather point you to a $15 lube than an expensive gadget if that’s what’s right for you. Commission never buys a place in the edit.
Every product has to clear five checks: body-safe, genuinely pleasurable, easy to live with, built to last, and fair value. Fail one, and it’s out. You can read the whole approach on our How We Choose page.
Lovehoney does. Once you click through and buy, your order, payment, shipping and tracking are all managed by Lovehoney. Your tracking details are in the order confirmation email they send you.
Yes. Lovehoney ships in plain, unbranded packaging and uses a discreet billing descriptor, so nothing on the parcel or your statement gives the game away.
Returns, exchanges and warranties are handled under Lovehoney’s policy — they offer a returns guarantee on many items for hygiene-permitting reasons. Check the returns information on your order or on Lovehoney’s site for the specifics.
Your first port of call is Lovehoney’s customer care, since they hold your order details and can fix it fastest. But if you’re going in circles or unsure where to turn, message us — we’ll happily help you find the right support and follow up.
No. Your purchase happens entirely on Lovehoney’s secure site. We never see your name, address or payment information — we simply send you their way.
Yes — it’s our one non-negotiable. We only list non-porous, body-safe materials (medical-grade silicone, glass, stainless steel), free from phthalates and BPA, that can be cleaned thoroughly. If it isn’t safe for the body, it never makes the edit.
Yes. Flirt is strictly 18+. By browsing and shopping you confirm you’re 18 or over.
We stand behind our curation: everything we list is body-safe, honestly reviewed and genuinely good value. Product happiness guarantees, refunds and replacements are offered through Lovehoney’s policy — and if you ever need help claiming one, we’ll help you get to the right place.
We design for discretion. Product images stay frosted until you choose to view them, so a quick glance over your shoulder won’t reveal anything. We don’t sell your data, and any email you share is only used to send what you actually asked for. See our Privacy Policy for the detail.
Your purchase is with Lovehoney, who use a discreet billing descriptor — so your statement won’t spell anything out.
WhatsApp is quickest, or email us — both are on our Contact page. We’re a small Australian team, so give us a little time, but a real human reads every message.